We hope you absolutely love your Tiger & Lily purchase. Every piece is chosen for its beautiful prints, colours and craftsmanship.
If something isn't quite right, we're here to help.
Returns
If you've changed your mind about your purchase, please contact us within 14 days of receiving your order to request a return.
To qualify for a change-of-mind return, items must be:
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Unused and in their original condition.
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Free from damage, marks or signs of wear.
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Returned with their original tags and packaging, where applicable.
Please contact us before returning any items so we can provide the necessary instructions.
Return Shipping
For change-of-mind returns, customers are responsible for the cost of returning the item.
We recommend using a tracked courier service, as we cannot accept responsibility for items lost during return shipping.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at hello@tigerandlily.co.za, preferably with photographs and your order number.
We'll work with you to arrange an appropriate replacement, repair or refund.
Refunds
Once your return has been received and inspected, we'll confirm whether it qualifies for a refund.
Approved refunds will be processed using the original payment method wherever possible.
Please allow a few business days for your payment provider to process the refund.
A Note on Handmade Products
Our cotton bags are crafted using traditional printing techniques.
Slight variations in colour, pattern placement and print are part of their individual character and should not automatically be considered defects.
Your Consumer Rights
Nothing in this policy limits your rights under applicable South African consumer protection legislation.
Contact Us
For returns, refunds or product enquiries, please email: